Luck7 Privacy Policy — Your Data, Explained

Luck7 operates the online gaming platform available at luck7.bz. For the purposes of this Privacy Policy, "Luck7", "we", "us" and "our" all refer to the operator of this platform. "You" and "your" refer to any registered account holder or visitor using the platform.

This Privacy Policy applies to all personal information collected through the Luck7 website and platform — whether accessed from a mobile browser, desktop, or any other device. It covers data collected during registration, during gaming sessions, during deposit and withdrawal transactions, and through any communication you have with us.

This policy should be read alongside the Terms and Conditions which govern use of the platform as a whole. By registering an account, you confirm that you have read and understood this Privacy Policy.

Luck7 collects only the information that is necessary to operate the platform, process transactions, verify identity, and provide support. The categories of data we may hold are as follows:

We do not collect sensitive personal data such as religious beliefs, ethnicity, or health information. We do not collect full card numbers or banking PINs — payment authentication is handled directly by your payment provider.

Luck7 collects personal data through several routes:

• Direct input: When you register an account, enter details during the deposit or withdrawal process, or contact support, you provide data directly to us.
• Automated collection: When you browse or use the platform, our systems automatically log technical information such as your IP address, device identifiers, session duration, pages visited, and connection type. This data is collected through standard server logs and cookies.
• Third-party payment providers: When you complete a deposit via JazzCash, Easypaisa, Raast, or bank transfer, the payment provider confirms the transaction and shares a limited confirmation record — typically a reference number, amount, and the name on the payment account — with Luck7 to credit your balance. We do not receive your full account credentials from the payment provider.
• Verification services: Where identity or age verification is required, we may receive confirmation data from verification service providers. We do not store copies of identity documents beyond what is required for the verification process.

Luck7 uses your personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with these:

• To operate your account — processing registrations, managing login access, maintaining your PKR balance, and recording your transaction history.
• To process payments — verifying deposit sources, crediting your Luck7 balance, processing withdrawal requests to your JazzCash, Easypaisa, Raast, or bank account.
• To verify identity and age — ensuring that all registered users meet the 18+ requirement and that the payment methods belong to the account holder.
• To detect fraud and maintain security — monitoring for unusual activity, duplicate accounts, and potential misuse of the platform or payment systems.
• To provide customer support — responding to queries, resolving disputes, and processing account change requests.
• To support responsible gaming — monitoring deposit patterns and gaming activity to identify accounts that may benefit from responsible gaming interventions, in line with the Responsible Gaming policy.
• To improve the platform — using aggregated, anonymised data to understand which sections of the platform are used most, where technical issues occur, and how the experience can be improved.
• For platform communications — sending transactional messages such as deposit confirmations, withdrawal notifications, and security alerts. Marketing communications are only sent where you have opted in.

All financial transactions on Luck7 are conducted in Pakistani Rupees (PKR). When you deposit via JazzCash, Easypaisa, Raast, or bank transfer, Luck7 receives a transaction confirmation from the payment provider. This confirmation includes the amount transferred in PKR and a reference number — it does not include your full wallet credentials or banking PIN.

Luck7 records the following for every deposit and withdrawal transaction:

• The PKR amount deposited or withdrawn
• The payment method used (e.g. JazzCash, Easypaisa, bank transfer)
• The name registered to the payment account (to verify it matches your Luck7 account)
• The date and time of the transaction
• The transaction reference number

This transaction data is retained as part of your account record and is used for dispute resolution, withdrawal verification, and financial record-keeping. It is not shared with third parties for marketing purposes.

Luck7 does not sell, rent, or trade your personal data to any third party. Data sharing is limited to what is strictly necessary to operate the platform and is governed by confidentiality obligations. The categories of recipients who may access your data are:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer systems receive transaction data necessary to process your deposits and withdrawals in PKR.
• Identity and age verification providers: Where verification is required, relevant identity data is shared with the verification service for that specific purpose only.
• Game providers: When you play a game on Luck7, the game provider's software receives a session identifier and your bet data for that session. Game providers are subject to their own certifications and data handling obligations.
• Technology infrastructure providers: Hosting, security, and platform infrastructure suppliers who process data on Luck7's behalf under strict data processing agreements.
• Law enforcement and regulatory bodies: Where required by applicable law, Luck7 may disclose data to law enforcement, anti-money-laundering authorities, or other bodies with a lawful basis for the request.

In all cases where data is shared with processors, those parties are contractually obligated to handle your data only as instructed and not to use it for their own purposes.

Luck7 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Cookies are small files stored on your device when you visit the platform. They do not give us access to your device beyond the platform session.

The types of cookies used on Luck7 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Collect aggregated, anonymised data about how the platform is used — which pages are most visited, how long sessions last, where players navigate from. This helps us improve the platform. These cookies do not identify you personally.
• Preference cookies: Remember settings you have adjusted, such as your preferred language or display preferences.

You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the Luck7 platform function. Essential cookies cannot be disabled without logging out of your account.

Luck7 applies a combination of technical and operational measures to protect your personal data against unauthorised access, disclosure, loss, or alteration:

• All data transmitted between your device and the Luck7 platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using secure hashing — Luck7 staff cannot view your password. If you forget your password, it is reset, not retrieved.
• Access to personal data within Luck7's systems is restricted to staff who need it for specific operational purposes and is logged.
• Payment data is handled via tokenised systems — full payment credentials are not stored on Luck7 servers.
• Security monitoring is in place to detect unusual login activity, access from unexpected locations, and other indicators of potential account compromise.

No online platform can guarantee absolute security. If you believe your Luck7 account has been accessed without your permission, change your password immediately and contact support. Use a strong, unique password for your Luck7 account and do not share it with anyone — Luck7 staff will never ask for your password.

Luck7 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required for the following purposes:

• Active accounts: Your data is retained for the duration of your account and used as described in this policy.
• Closed accounts: Transaction records and account data are retained for a minimum period after closure for financial record-keeping and to enable resolution of any disputes that may arise after the account is closed.
• Fraud prevention and legal compliance: Where there has been suspected fraud, account misuse, or legal proceedings, data may be retained for longer than the standard retention period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you personally. Anonymised data may be retained indefinitely for aggregate platform analytics.

You have the following rights in relation to your personal data held by Luck7. To exercise any of these rights, contact support with your registered mobile number and a description of your request.

Luck7 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that an account has been registered by or is being used by a minor, the account is suspended immediately and the data associated with it is reviewed and deleted where appropriate.

If you are a parent or guardian and believe a minor has created a Luck7 account, please contact support immediately with the relevant mobile number or account email address. We will investigate and take action promptly.

Luck7 may update this Privacy Policy from time to time — for example, to reflect changes in how the platform operates, new payment methods being added, or changes in applicable data protection requirements. When updates are made, the revised policy will be posted on this page with an updated effective date.

For significant changes that affect how your data is used in a material way, we will notify registered account holders through the platform or via your registered contact details before the changes take effect.

Continued use of the Luck7 platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised policy. If you disagree with an update, you can contact support to close your account and request deletion of your data subject to the retention requirements described in Section 9.

If you have questions about this Privacy Policy, want to exercise any of the data rights described in Section 10, or have a concern about how your data is being handled, contact the Luck7 support team using the details below. Please include your registered mobile number and a brief description of your privacy query to help us respond as quickly as possible.

For related platform policies, see the Terms and Conditions and the Responsible Gaming page.